..::Adepto Telecom::..

Frequently asked questions

FAQ - Account

General • Payment • Account • Connection

I have lost my password. What should I do?
Can I link a DID number to my AdeptoTelecom account?
I have registered but haven't received a confirmation email
What kind of payment methods do you offer?
I have just bought some credit but my account balance is not updated?
My order status shows "COMPLETED" but no credits are added to my account?
How long does my credit last for calls?
Are there any other charges to pay?
How much will I be charged for my calls?
Can I get AdeptoTelecom in my favorite language?
Can a company sign up?
Will I receive an invoice?
Where can I view and change my AdeptoTelecom customer details?
I want to change the country in my invoice address.

^ top I have lost my password. What should I do?

Use our password retrieval module on the Login page.

^ top Can I link a DID number to my AdeptoTelecom account?

Yes you can, if you use a DID-number supplier you have to forward your DID to: username@adeptotele@77.72.173.198

^ top I have registered but haven't received a confirmation email

Should you not receive our subscription email due to spam filters for example your registration may still have been successful. Please try an hour after registration if you can make calls using AdeptoTelecom-VoipHit. Please note that you need to allow 12 hours for us to send you the login details.

^ top What kind of payment methods do you offer?

AdeptoTelecom offers various ways to pay, including major credit/debit cards, banktransfers, PayPal, Google Checkout and depending on where you live various local payment methods. Please click on "buy credit" to see which payment method suits you best. Please note that our favorite payment system is Google Checkout.

^ top I have just bought some credit but my account balance is not updated?

Account balances are updated centrally, so you may need to wait 12 hours in order to get the most accurate update. If you have just placed a new order please ensure you check your payment status by signing in to your account and checking your purchases.

^ top My order status shows "COMPLETED" but no credits are added to my account?

In some cases customers have experienced longer than expected delays in between orders being processed and credits appearing in balances. Generally it should only take 12 hours, but in a small number of cases customers may have to wait longer for their balance to reflect the purchase.You can always check your order status in the My Purchases section of your personal pages.

^ top How long does my credit last for calls?

At AdeptoTelecom, your credit will NOT expire.

^ top Are there any other charges to pay?

There are no monthly subscription, VAT, registration or administration charges. The advertised rates for each destination is all-inclusive.

^ top How much will I be charged for my calls?

Nothing! - if you are calling any land line in one of our free* destinations, or any of your online friends.Calls to all other (PSTN) phone numbers will be charged the applicable tariff for the destination you are calling. Rates are in Eurocents per minute and calls are rounded up to next second (per second billing). Apart from that there are no other charges; no subscription, registration, or administration fees!

^ top Can I get AdeptoTelecom in my favorite language?

In the application, select "Tools" -> "Select Language". You can now choose from various popular languages.

^ top Can a company sign up?

Yes. The payment conditions and how the service works is exactly the same as for residential customers.

^ top Will I receive an invoice?

You will not receive an invoice by post. All call specifications and -costs can be seen on your account page on this website.

^ top Where can I view and change my AdeptoTelecom customer details?

If you wish to change your personal details please login and select 'Your invoice address' to update your account. Please note online changes may take up to an hour to be processed and may not show immediately on your account. Please be patient and check your account in an hour to see if the changes have been processed.

^ top I want to change the country in my invoice address.

Unfortunately this is not possible for technical reasons.